Customer Intervention and De-escalation Workshop

Wednesday, June 26, 2024

On Wednesday, June 26, 2024 from 4:00 p.m. to 5:00 p.m., the League of Chicago Theatres is bringing back Customer Intervention and De-escalation expert, Myra Golden for our popular interactive virtual training. An expert on customer experiences and de-escalation, Myra will create a training designed for the current moment, that will help us build confidence around interacting with our audiences, and different people who come into our spaces, de-escalating unwanted situations, and other issues important to the public-facing staff members and artists in our community. This is the most comprehensive training for bringing down the temperature in interactions, redirecting conversations, and getting angry customers to back down!

RSVP by filling out the questionnaire here for a training tailored to your own experiences.