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House Manager

Job Posted On: 12/05/2018
Job Type : Full Time
Job Department : Audience Services

Position Overview

 

The House Manager is a shift supervisor for at CST shows and events.  This person ensures that all Guest Services staff are delivering world-class, welcoming customer service.  This individual works with box office and stage management to start each performance or event on-time, seeing that patrons are safe and comfortable at all times.

 

Reports To

Front of House Coordinator

 

Manages

Guest Service Associates

In front of house shift

 

Essential Functions

 

  • Prepare the theater and staff to receive patrons
    • Be chiefly responsible for that performance’s audience and front of house.
    • Check in staff and volunteers
    • Train new group of volunteers each shift
    • Ensure facility is clean and in good repair; contacting appropriate personnel to remedy any problems
    • Become familiar with each seating chart, events occurring around the same time as the performance, available seats, patrons with special needs, groups, etc  and brief FOH staff accordingly.
    • Greet and orient Saints volunteers.

 

  • Opening house and lobby
    • Make sure facility is ready and all staff is in place before opening lobby.
    • As patrons arrive, remain vigilant and available to help with customer service needs.
    • Supervise and communicate with FOH staff.
    • Coordinate house opening with Stage Manager.
    • Liaise with box office regarding will call, ticketing, and reseating.
    • Ensure all patrons with special needs  are served appropriately.

 

  • Manage FOH during performance
    • Supervise FOH staff.
    • Serve as primary FOH leader for production, box office, and other staff.
    • Lead response to unexpected customer service issues and emergency.
    • Lead emergency evacuation of patrons if required.

 

  • Close out performance
    • Be available for patron comments and concerns as the audience exits.
    • File front of house report.
    • Coordinate closing the building with other staff when appropriate.
    • Dismiss front of house staff.

 

Other duties as assigned.

Required Licenses/Certifications

  • Basset Certification (or willingness to acquire)
  • First Aid/CPR/AED certification (or willingness to acquire)

Abilities

  • Evident enthusiasm to be of service to others.
  • Poise, diplomacy, and tact under pressure and in sensitive situations.
  • Attention to detail
  • Inclination to take initiative, collaborate, and delegate  to solve problems
  • Thorough understanding of theater etiquette, both front and back of house

 

Physical Requirements

Chicago Shakespeare Theater

800 E Grand Ave Chicago, IL 60611

Instructions

To Apply: To be considered for this position, please submit your resume, three references, and a brief cover letter describing your interest and experience to jobs@chicagoshakes.com. Candidates of interest will be contacted by a representative of the Theater; no phone calls, please. Chicago Shakespeare is committed to building diversity and inclusion onstage and throughout the organization. We especially encourage individuals from underrepresented groups to apply.